The Red Office blueprint: Passion, expertise and scalable payroll

Louise Holmes and Scott Brunsdon lead a fantastic team managing accounts and admin for a range of Kiwi businesses. PayHero is embedded in every process, allowing them to grow their offering and work with larger clients.

The Red Office team is based in Pukekohe, offering bookkeeping, payroll management and marketing services to clients across the country. As co-director, Louise cares about employing local people and investing religiously in their training and development. This is one of the reasons why Red Office are one of PayHero’s leading partners. Red Office uses PayHero externally for their clients, and internally for their own team. “We love working with PayHero. It’s great for staff, management, and anyone who processes payroll.”

The payroll experts are paid by PayHero

Red Office works with a range of payroll systems, but they choose to use PayHero for their own business as it’s “compliant, cloud-based and easy to use.” Plus, PayHero is designed to delegate responsibility between team managers. Red Office has six teams, and each team leader is responsible for their employee’s leave, taking the pressure off Louise and Scott. With the Xero integration, they can also automate their accounting codes to clearly see payroll costs across the business by team.

“PayHero is leading the online cloud payroll space.”

Accurate books, low effort

Louise values all the features PayHero has to offer, but particularly the accounting benefits. “PayHero simplifies the accounting process for businesses, as the data is sent to their accounts payable ledger in Xero and they can pay PAYE on the go.” This is an advantage for businesses of all sizes, but according to Louise, especially useful for small business owners that have to wear many hats, ensuring they get the bottom line right and remain compliant with IRD.

Software with a face

Red Office has been partnering with the PayHero team for over a decade. Over the years, Louise has been impressed by the stability of the PayHero team. “We appreciate the relationships we’ve been able to build with the PayHero team through the partner program. The workforce is stable, and their longevity shows they are committed to the business.” The development team also works hard to improve the product. Louise says, “We love being able to give feedback and then seeing it come to life in the product.”

“PayHero is a service-based business, not just a software company, and I love that they see it that way.”

Success in all shapes and sizes

PayHero has been awesome for paying their own staff, and the whole team enjoys using the system to process payroll for large clients. They also champion Droppah, a clever rostering system that syncs with PayHero, for their hospitality clients. Louise says, “PayHero is a really scalable product. Businesses with 500 staff find it just as easy to use as businesses with 10 staff. Plus, it doesn't matter if you've got people working a typical five-day week or around-the-clock shifts, PayHero remains compliant.”

Over the years, Red Office has collected a bucket of success stories. They currently have a client going through a tough payroll remediation process after experiencing issues with their previous products. Since Red Office helped them move to PayHero it’s been smooth sailing. “We love using PayHero and our clients are raving fans!”

“Our payroll services are growing like crazy and we can compete in the larger business market because we save so much time using PayHero.”

Louise encourages everyone to “embrace and utilise technology like PayHero to improve your business.” Work with Red Office to run your payroll or find another partner near you at our Partner Directory. Hear firsthand what some of our top partners, including Louise, have to say about PayHero.